The Consumer Protection Act, 1986 provides that an aggrieved consumer can seek redressal by filing a complaint. There are certain grounds on which a complaint can be made and relief against these complaints can be granted in compliance with certain procedure. Complaint is a statement made in writing to the National Commission, the State Commission or the District Forum by a competent person, containing certain allegations in order to obtain relief provided under the Act. The persons who can file a complaint under this Act include:
a consumer; or
any voluntary consumer association registered under the Companies Act, 1956 or under any other law for the time being in force, or
the Central Government or any State Government,
one or more consumers, where there are numerous consumers having the same interest.
Beneficiary of the goods or services
Legal representative of the deceased consumer
Husband of the consumer
A relative of consumer
Insurance company
A list of certain relief has been provided under the Act which a complainant can seek. The Complaint should contain certain allegations as provided under the Act. A complaint cannot be filed under this Act, if it is made on behalf of the public which consists of unidentifiable consumers.
